cekap33 is committed to protecting the personal data of all players on our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have over your data.
These six principles summarise our approach to your personal data. The full legal text of our Privacy Policy follows below.
All personal data and payment information transmitted to and from cekap33 is protected by 256-bit SSL encryption. Your data is stored on secured servers with restricted access controls.
You have the right to access, correct, delete, or export your personal data held by cekap33 at any time. Submit a data request through our support team and we will respond within the timeframes set out in this Policy.
cekap33 does not sell, rent, or trade your personal data to third-party marketers. Data sharing is limited strictly to what is necessary for providing our services and meeting compliance obligations.
We collect only the personal data that is necessary for the purposes described in this Policy. We do not collect data speculatively or beyond what our services genuinely require.
You may opt out of receiving promotional communications from cekap33 at any time by updating your notification preferences in your Account settings or by contacting our support team directly.
We do not retain your personal data indefinitely. Retention periods are set in accordance with our legal, regulatory, and operational obligations — and are clearly defined within this Policy.
This Privacy Policy (hereinafter "Policy") issued by cekap33 (hereinafter "cekap33", "we", "us", or "our") and governs the collection, use, storage, disclosure, and protection of personal data provided by or collected about Users (hereinafter "you", "your", or "User") of the cekap33 platform, accessible at cekap33.cam and any associated mobile or web-based applications.
cekap33 is an online casino and sports betting platform serving players across Malaysia, including users located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and throughout the country. In delivering our services — including casino games, sports betting, live dealer tables, payment processing, and customer support — we necessarily process certain personal data about you.
This Policy is intended to give you a clear and transparent understanding of how that data is handled. It has been drafted in accordance with internationally recognised data protection principles and the requirements of our operating jurisdiction. We encourage you to read this Policy carefully before registering an account or providing any personal information to cekap33.
By registering an account, making a deposit, or otherwise using our services, you acknowledge that you have read this Privacy Policy and consent to the processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions.
For the purposes of this Privacy Policy, the following definitions apply:
cekap33 collects the following categories of personal data in connection with the provision of our services:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, MyKad / passport number, nationality | Registration & KYC |
| Contact Data | Email address, mobile number, residential address (including city — e.g., Kuala Lumpur, Penang) | Registration & Account Management |
| Financial Data | Payment method details (e.g., Touch 'n Go eWallet, Boost, DuitNow, FPX, bank account details for Maybank / CIMB / Public Bank), deposit and withdrawal history | Deposits & Withdrawals |
| KYC Documents | Copies of photo ID, proof of address, payment method verification documents | KYC Verification |
| Gaming Activity Data | Game history, wager amounts, bet types, win/loss records, bonus usage | During Platform Use |
| Technical Data | IP address, device type, browser type and version, operating system, session data, login timestamps | Automatically on Access |
| Communications Data | Records of live chat interactions, support ticket correspondence, email exchanges with our team | Customer Support Interactions |
| Marketing Preferences | Your opt-in or opt-out status for promotional communications, preferred language | Registration & Preferences |
cekap33 does not intentionally collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, genetic or biometric data, or health data) unless this is strictly required by our KYC or responsible gambling obligations (for example, where a player voluntarily discloses health-related information when requesting a self-exclusion on medical grounds).
We collect personal data through the following means:
cekap33 processes your personal data for the following purposes:
cekap33 processes your personal data on the basis of one or more of the following legal grounds, depending on the specific purpose of processing:
cekap33 does not sell, rent, or trade your personal data to third-party marketers under any circumstances. We may share your personal data with third parties only in the following limited circumstances:
cekap33 operates under international gaming licensing and uses service providers located in various countries. As a result, your personal data may be transferred to and processed in jurisdictions outside Malaysia. Such transfers may include transfers to countries where data protection laws differ from those applicable in Malaysia.
Where we transfer your personal data to a third country, we implement appropriate safeguards to ensure your data receives an adequate level of protection. These safeguards may include contractual clauses, binding corporate rules, or transfers to jurisdictions that are recognised as providing an adequate level of data protection.
By using cekap33's services, you acknowledge and consent to the transfer of your personal data to our servers and service providers in jurisdictions outside Malaysia as described in this Policy.
cekap33 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:
Where retention beyond these periods is required for the establishment, exercise, or defence of legal claims, we will retain the relevant data until those proceedings are concluded. Upon expiry of applicable retention periods, personal data is securely deleted or anonymised.
cekap33 uses cookies and similar tracking technologies on its platform to provide a functional, personalised, and secure experience. The categories of cookies we use are as follows:
You may manage cookie preferences through your browser settings. Most web browsers allow you to refuse cookies or to be alerted when cookies are being placed. Please note that disabling certain cookies may affect the functionality of the cekap33 platform, particularly for session management and security features.
Subject to applicable law and certain conditions, you have the following rights in respect of your personal data held by cekap33:
You have the right to request a copy of the personal data we hold about you, along with information about how it is being used.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
In certain circumstances, you have the right to request that we delete your personal data. This right is subject to our legal and regulatory retention obligations.
You have the right to request that we restrict the processing of your data in certain circumstances while a request is under review.
Where processing is based on consent or contractual necessity, you may request your data in a structured, commonly used, machine-readable format.
Where we process your data on the basis of consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.
To exercise any of the above rights, please contact our Data Privacy team via live chat or email ([email protected] — plain text, not a clickable link). We will acknowledge your request within 5 business days and respond substantively within 30 calendar days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for the delay.
Please note that some rights are subject to exceptions under applicable law. For example, we may be unable to delete data that we are legally required to retain for KYC or AML compliance purposes.
The cekap33 platform is strictly intended for persons aged21 years and above. We do not knowingly collect, use, or store personal data from individuals under the age of 21. Our KYC verification process is designed to prevent minors from registering and accessing our services.
If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data, close the associated account, and return any funds in accordance with our Terms & Conditions and applicable law.
cekap33 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:
While cekap33 employs reasonable and appropriate security practices, no internet-based platform can guarantee absolute security. You are also responsible for keeping your account login credentials secure and for notifying us immediately if you suspect any unauthorised access to your account.
cekap33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the services we provide. The "Last updated" date at the top of this document will be revised accordingly whenever material changes are made.
Where changes are material — meaning they significantly affect how we use your personal data or your rights in relation to it — we will notify active account holders by email or through a prominent notice on the platform prior to the changes taking effect.
Your continued use of cekap33's services following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to any amendment, you must cease using the platform and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which cekap33 handles your personal data, you may contact our Data Privacy team through the following channels:
We aim to resolve all privacy-related queries fairly and promptly. If you are dissatisfied with our response, you may have the right to lodge a complaint with the relevant supervisory authority in the jurisdiction applicable to our gaming licence.
Your personal data is handled with care, transparency, and respect on cekap33. We never sell your data, we encrypt everything we store, and we give you full control over your information. Deposit in MYR, bet on your favourite sports, and win — safely. 21+ only. Play responsibly.
By using cekap33, you confirm you are 21 years of age or older and have read and accepted this Privacy Policy.